Wino does not offer any no deposit bonus at this time. If this is not resolved, I will continue to share my experience publicly to warn other players about this casino and its affiliated sites. I have seen multiple reports of similar tactics used by other casinos in this group — including withholding winnings, vague support replies, and poor handling of player concerns. The player from United Kingdom has requested a withdrawal prior to submitting this complaint.

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This casino is best suited to players who want continuous access to resources and the comfort of a secure online casino. Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. We only contact players through this official complaint thread or via @casino.guru email addresses. To file a complaint, the players can also contact the casino directly – email protected

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You are only allowed to participate if you are at least eighteen (18) years old or of legal age as determined by the laws of the country where You live (whichever is higher). Please do not hesitate to contact us if you run into any issues with this or any other casino in the future. Due to the aforementioned reasons, this complaint will now be rejected. The maximum allowed bet for wagering the bonus is 2 EUR.

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National helpline offering 24/7 confidential support and referrals in the Netherlands. The stated maximum response time is 60 days, though this may be extended in cases involving complex issues. Wino is considered an offshore casino, as it is not regulated by Kansspelautoriteit (KSA) – Netherlands Gambling Authority. Players won’t find clear information about who operates the site in the Netherlands or which licensing authority regulates its gambling activities. The stated wagering requirement is 25x, which makes this offer quite generous. Withdrawals may be denied if the total bet amount is less than the last deposit amount.
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During withdrawals, you may be asked to submit verification documents, such as proof of identity and address, ensuring funds are sent securely to the rightful account holder. States like New Jersey, Pennsylvania, Delaware, and Michigan have fully legalized online gambling. You can play directly through your mobile browser without downloading any apps. They use industry-standard security measures to protect player data and funds.

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• The Complaints Team had attempted to resolve the issue by contacting the casino for clarification on the account closure and sought cooperation to address the complaint.
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Sometimes even this little step works quite well. You mention that the games were “crazy easy to win”, which already raises some eyebrows, and that you were unable to withdraw. If you have any further questions, please do not hesitate to contact us at or in our live chat. Your account is now fully verified! Thank you for providing us with your account verification documents.
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