If the casino decides to react, we will reopen the complaint and you will be notified by email. However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach. Since the casino operates without a valid license and doesn’t refer to any ADR service, there is no gaming authority to turn to. I have tried to contact the casino repeatedly but had no success. We would like to ask the casino to reply to this complaint.

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• This could then incur another 2-5 business days for the funds to be in my account.
• If you ever have any questions or suggestions, our support team is always here to help via live chat or email – regards,Winorio Team
• The account was in good standing until I requested the payout.
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While we don’t verify specific claims because reviewers’ opinions are their own, we may label reviews as “Verified” when we can confirm a business interaction took place. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future. The maximum allowed bet for wagering the bonus is 2 EUR. Thank you for your time, and I look forward to your response. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed.

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